FAQs
1. DO YOU SHIP TO MY COUNTRY?
Definitely. We do ship all over the world!
All our clothing is produced on demand. Every item is individually printed, cut, pressed, and sewn according to size. It takes approximately 9-11 business days to process the order and produce clothes before we send them out to trustworthy international express companies (DHL, USPS, FedEx, etc) or national express companies (Hong Kong Post, Canada Post, Singapore Post…) which depends on the delivery address.
2. HOW DO I ESTIMATE MY DELIVERY DATE?
We also provide two options: Standard Shipping and Expedited Shipping. The shipping time is maximum 14 days if using expedited shipping method (Updated from June 20th, 2022). Please note that the shipping time does not consist of the processing and production time.
All our shipments are provided with a tracking link. Please feel free to access the tracking link to check your delivery status.
If you have not received your package within 60 days since you placed the order, please contact our customer support department at support@gearhomie.com. We will help solve this problem immediately.
3. WILL I HAVE TO PAY CUSTOMS FEES IF SHIPPING OUTSIDE THE USA?
Yes (where applicable). We are not responsible for any customs fees once the items have been shipped. Purchasing our products, you consent that one or more packages shipped to you may get customs fees when they arrive in your country.
4. WHAT IF MY KID USED MY PHONE TO PLACE AN ORDER? CAN I CANCEL IT?
Yes, for sure. You have 24 hours to change/cancel your order from the time your checkout is completed. The fee charged for order cancellation is $5 for each item. Once the 24-hour period has passed, it's too late for you and our Customer Support team to change/cancel your order.
5. WHAT IS YOUR RETURN/REFUND POLICY?
* RETURNS
Because our products are made-to-order, we normally do not receive return items.
If you receive the wrong/defective item(s) in case it was our fault, we are happy to send you the correct one(s) without any extra fees and you will NOT need to return them to us.
* REFUNDS
We are committed to providing you with the absolute best products, and are happy to refund or replace your order for any of the following reasons:
- The product is flawed/defective.
- You received the wrong product.
- We sent you the wrong size product.
Please email us at support@gearhomie.com with a photo of the product you've received along with detailed shots of the flaws. Our customer service team will review your claim. If your claim is approved, we will provide you with a refund or replacement free of charge.
Since we are a print-on-demand business, we do not stock items. Therefore, we do not accept refunds if:
• You change your mind and don't want the items anymore (over 24 hours), or the size you picked yourself is wrong.
• Your order did not arrive due to factors within your control (i.e. you provided the wrong shipping address resulting in delivery failure.)
• Your order did not arrive due to exceptional circumstances outside the control of Gearhomie (i.e. not cleared by customs, delayed by a natural disaster).
• You are not satisfied with the fabric material. We mentioned fabric material clearly in the "Product Description" section. The fabric material is clearly in the product description.
• Only regular priced items can be refunded, unfortunately, sale items cannot be refunded.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30-45 days.
